We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.

NON-ELIGIBLE ITEMS

Complimentary gifts, such as gifts with purchase. These cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen.Fine jewelry that has been altered or serviced by a third party or outside jewelery.In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

To send us your item, customers may Ship your item (at your cost) to a designated address in your country. And We will charge your $38 by shipping your item back.

Please contact us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Gemmy Jammy jewelry.